Policies & Procedures
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Welcome to Hosanna’s Little Angels! By accessing or using our website or services, you agree to the following terms and conditions. Please read them carefully before enrolling, scheduling care, or using any part of our website.
Eligibility
Hosanna’s Little Angels provides childcare services for children aged 6 weeks to 12 years. Enrollment and participation require consent and agreement from a legal parent or guardian.
Service Offerings
Our programs include full-time care, part-time care, drop-in care, and school-out vacation programs. Availability is limited and based on enrollment capacity. We reserve the right to modify our programs or schedules at any time with appropriate notice.
Payments & Fees
All payments are due in advance, as outlined in your enrollment agreement. Drop-in and hourly care services require a 2-hour minimum. A one-time registration fee may apply to new families. Failure to pay may result in suspended services or cancellation of your child’s enrollment.
Cancellation Policy
We require a 24-hour notice for cancellations of hourly/drop-in services, and a 7-day notice for cancellations of school-out programs or special bookings. No-shows or late cancellations may be charged the full session fee.
Health & Safety
All children must undergo a health screening before entering the facility. We reserve the right to refuse care for any child showing signs of illness. In the event of an emergency, our trained staff will follow the safety protocols outlined in our Care & Safety Policy.
Website Usage
By using this website, you agree not to:
Use it for any unlawful purpose.
Attempt to gain unauthorized access to any part of the site.
Copy, duplicate, or reuse content or branding without written permission.
Limitation of Liability
Hosanna’s Little Angels will not be held liable for:
Any injury or illness incurred on-site that results from non-disclosure of important medical information.
Technical issues that prevent website access or service booking.
External links or third-party content accessed via our site.
Privacy
All personal information submitted through our website or during enrollment is kept secure and confidential. Please refer to our Privacy Policy for more details.
Changes to Terms
We may update these Terms & Conditions at any time. Any changes will be posted on this page with an updated date. Continued use of the site or services constitutes acceptance of the updated terms.
Contact Us
If you have any questions about these terms, please contact us at:
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Welcome to Hosanna's Little Angels!
We are committed to providing a safe, caring, and enjoyable environment for children attending on a drop-in basis. Please review our policies and procedures to ensure a smooth experience for everyone.
Eligibility and Registration
All children attending as drop-ins must be registered with Hosanna's Little Angels and have completed a Drop-In Application form.
Parents/guardians must provide emergency contact information and any relevant medical or allergy information.
Drop-in care is available on a space-available basis and may require advance notice.
Drop-In Limitations
Children may attend no more than two days per week as a drop-in.
Saturday care is available with a 24-hour notice.
A non-refundable $25 deposit is required to reserve your spot. This deposit will be deducted from your child's childcare tuition if you attend; if you do not show up (no-show), the deposit is non-refundable.
Arrival and Pickup
Children must be signed in upon arrival and signed out upon departure.
Parents/guardians or authorized persons must pick up children promptly at the scheduled time.
Late pickups will incur a fee of $1.00 per minute, per child after the scheduled pickup time.
Please contact us immediately if you anticipate being late: Telephone: 901-501-5554.
Health and Safety
Children must be healthy and free from contagious illnesses to attend.
Parents must inform staff of any medical conditions or allergies.
Children exhibiting symptoms of illness (fever, vomiting, diarrhea, rash, etc.) will not be admitted or may be asked to be picked up immediately.
Staff are trained in first aid and emergency procedures.
Behavior and Discipline
We promote positive behavior and use age-appropriate discipline strategies.
Children are expected to follow staff instructions and respect others.
Any concerning behavior will be addressed with the parent/guardian.
Parent/Guardian Responsibilities
Ensure the child arrives healthy and prepared for the day.
Provide any necessary supplies (diapering, extra clothing, bottles, etc.).
Notify staff of any special needs or concerns.
Keep contact information up to date.
Food and Nutrition
Parents are responsible for providing meals and snacks unless otherwise specified.
Food allergies and dietary restrictions must be communicated to staff.
Fees and Payments
Drop-in fees are charged per visit or per hour (specify your rate).
Payment is due at the time of drop-off or as per your policy.
The $25 Saturday deposit is non-refundable if you do not attend after reserving.
The deposit will be deducted from your child's tuition if you attend Saturday care.
No refunds will be issued for no-shows.
Emergency Procedures
In case of illness or injury, staff will contact the parent/guardian immediately.
If necessary, emergency services will be contacted.
All incidents will be documented and reported to parents.
Privacy and Confidentiality
All personal and medical information will be kept confidential and used solely for the purpose of providing care.
Information will not be shared without parental consent, except as required by law.
Cancellations and No-Shows
Please notify us as soon as possible if you are unable to attend.
Repeated no-shows may impact your ability to use drop-in services.
Thank you for trusting Hosanna's Little Angels with your child's care!
If you have any questions or need further information, please contact us:
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Effective Date: May 17, 2025.
Hosanna’s Little Angels (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information you provide when visiting our website or communicating with us online or offline.
Information We Collect
We may collect personal information in the following ways:Voluntarily Provided by You
Name, email address, and phone number (via contact or inquiry forms)
Child’s name, age, and care requirements (via enrollment forms)
Billing and payment information (if applicable)
Automatically Collected
IP address
Browser type
Pages visited and time spent on the site
Device type and operating system
We may use cookies to improve your browsing experience and analyze website traffic. You can disable cookies in your browser settings at any time.
How We Use Your Information
We use collected data to:Respond to inquiries or requests
Provide enrollment and childcare services
Send relevant updates or communications
Improve the functionality and content of our website
Maintain security and prevent misuse
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Who Has Access to Your Information
Your information is accessible only to staff or service providers who need it to:Manage enrollment
Process billing
Maintain our website or booking tools
All vendors are expected to uphold strict confidentiality and data protection standards.
Third-Party Tools
We may use trusted third-party tools (such as email service providers, scheduling platforms, or analytics software) to manage operations. These providers may collect data only as necessary to provide their services and must follow privacy regulations.
Your Rights
You have the right to:
Request access to the personal information we hold
Correct or update your information
Request deletion of your data (unless required by law to retain it)
Opt out of promotional emails at any time
To exercise any of these rights, please contact us using the info below.
How We Protect Your Information
We implement industry-standard security measures to protect your data. These include secure form submissions, SSL encryption, and restricted internal access. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
Children’s Privacy
Our website is intended for parents and guardians. We do not knowingly collect personal information directly from children under 13 without parental consent.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a new effective date. We encourage you to review this page regularly to stay informed.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Last updated: Sat, Jul 20, 2025, 2:56 PM CST.